About the session:
Join Melanie Barrett, Head of Accident & Health, for a webinar exploring how DUAL is transforming the Accident & Health (A&H) claims experience through a customer-first approach.
Melanie will share how DUAL's personalised claims approach supports faster decision-making, proactive communication and a seamless end-to-end claims journey. You'll hear claims examples, receive an update on DUAL's A&H offering and discover how collaboration with medical professionals and third-party partners helps supports clients throughout the claims process.
In this webinar, we'll be covering:
- An understanding of our customer-first approach to A&H claims management
- Insights into how proactive claims management supports a smoother claims journey
- An overview of the role medical professionals and specialist partners play in supporting clients
- Claims examples and practical learnings
- An update on our A&H product offering
Why this matters:
A smooth and efficient claims experience is one of the most important ways brokers can support their clients when they need it most. This session will provide practical guidance on how DUAL's collaborative claims approach helps reduce delays, enhance communication and support better outcomes throughout the claims process journey.
This webinar is eligible for 1 CPD/CIP point.
