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DUAL Transactional Risk aims to provide a best-in-class claims function
Our approach on every notification we receive is built around three principles: prompt engagement, clear analysis, and fair outcomes.
We have a strong and proven track record of paying transactional risk claims. Since 2022, we have paid over £300m / USD 400m in transactional risk claims globally across our mid-market book. These include claims for a variety of breaches (most frequently financial statements, compliance with laws, and tax) and across sectors including technology and software, consumer/retail, and business services.
$400 million
paid in claims since 2022
7
specialist claims professionals
Prompt engagement
We act quickly, decisively, and with the right expertise from the outset.
In practice, this means we:
- Acknowledge all notifications without delay.
- Maintain consistent responsiveness throughout the life of the claim.
- Provide direct access to decision-makers from day one, supported by our senior claims team.
- Assign the most appropriate expert handler to each claim for continuity from start to finish.
- Issue initial requests for information or a coverage position within a defined timeframe of notification.
Clear analysis
We combine technical excellence with transparency to give clarity and confidence.
In practice, this means we:
- Provide focused, tailored information requests, avoiding unnecessary burden on the insured. We outline clearly what we need and why.
- Leverage a highly experienced in-house team, with experience at top law firms, taking a pragmatic and commercially minded approach to claims handling and resolution.
- Where needed, seek support from leading external experts in coverage and forensic analysis.
- Deliver transparent coverage assessments, clearly explaining our reasoning and approach.
- Engage directly with clients through open dialogue and discussions, ensuring the right people are actively involved in resolving the claim.
Fair outcomes
We focus on pragmatic, commercially sensible resolutions backed by a strong and proven track record.
In practice, this means we:
- Strive for balanced, commercial outcomes that reflect the intent of the policy.
- Bring deep experience from leading commercial law environments, enabling practical and effective resolution strategies.
- Combine legal expertise with market insight to achieve outcomes that are fair, pragmatic, and efficient.
- Have paid $400m in claims since 2022, demonstrating our commitment to delivery.
