Claims
Accident &
Health claims
There when you need us
24/7 worldwide emergency assistance
DUAL Australia has partnered with Australasian Assistance to provide integrated emergency medical, travel and security assistance to organisations and travellers around the world.
Our trusted and dedicated team works 24-hours a day, 365 days a year to help and protect travellers and expatriates whilst they are away from home.
Australasian Assistance operates on behalf of our clients as DUAL Assist, a boutique emergency assistance provider. DUAL Assist provides our clients with practical solutions for emergency medical, travel and security assistance.
If you or your client require emergency assistance, please call DUAL Assist via the 24/7 emergency hotline.
To place a reverse charge call, contact the local operator and request to be put through to:
DUAL Assist contact details
To download the emergency assistance contact card, click the button below, or simply scan the QR code and save the contact to your phone.
Important update: Change in claims handling
Effective Monday 18 August 2025, all new claims will be managed by Sedgwick Australia Pty Ltd.
Please refer to our updated DUAL Accident & Health claim forms. Lodgement details are as follows:
Postal address:
Sedgwick Australia Pty Ltd
Level 15, 35 Clarence Street
Sydney, NSW, 2000
Email address:
[email protected]
Phone number:
Once the claim form has been completed, sent, and received by Sedgwick, claim enquiries can be made to Sedgwick on: +61 2 8075 0444.
We appreciate your understanding and look forward to continuing to support you through this transition.
For ongoing claims submitted prior to Monday 18 August 2025 please contact Corporate Services Network (CSN).
P: +61 2 8256 1770
E: [email protected]
PACE First (security assistance)
PACE First respond under the Global Rescue and Evacuation section of our Corporate Travel Policy when clients experience security threats due to:
- Natural disasters
- Civil and political unrest
- Other situations in which employee personal safety is at risk or search and rescue responses are required
Clients are able to engage with PACE First directly to manage their safety, security and crisis circumstances, including through training and planning, in response to critical incidents globally.