Specialist claims management
All Accident & Health claims are managed by our dedicated claims partner, Sedgwick Australia, providing end-to-end support from first notification through to assessment, determination and payment.
For insureds claiming weekly injury or sickness benefits, Sedgwick Health Solutions also provides specialist injury management and rehabilitation support, including tailored recovery plans, medical and allied health assessments, and return-to-work assistance.
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24/7 emergency assistance
For overseas emergencies, DUAL Assist, operated by Australasian Assistance, provides worldwide medical, travel and emergency support 24 hours a day, 7 days a week.
From coordinating medical treatment, evacuations and repatriations to assisting with travel disruptions and lost passports, support is available whenever and wherever it is needed.
For security-related incidents, PACE First provides specialist assistance for situations including natural disasters, political unrest and personal safety threats.
- View the Emergency Procedure
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Supporting recovery
For Personal Accident claims, our support extends throughout the recovery journey. Working with Sedgwick Health Solutions and occupational therapy partners, we help insureds access appropriate treatment, rehabilitation and return-to-work support.
- Learn more about Sedgwick Health Solutions
By bringing together claims expertise, emergency assistance and recovery support, DUAL delivers a responsive and practical claims experience when insureds need it most.
If you have any questions or would like to discuss your clients’ Accident & Health needs, please reach out to the Accident & Health team.
p insureds access appropriate treatment, rehabilitation and return-to-work support.