Claims management update
We’re committed to delivering a smooth, responsive claims experience for you and your clients. From Monday 18 August 2025, Sedgwick Australia Pty Ltd will manage all new Accident & Health claims on our behalf.
- Lodgement details, including updated forms are available on our website.
- Any claims already lodged with Corporate Services Network (CSN) will continue to be handled by their team through to completion.
- For queries regarding existing CSN claims, please contact: [email protected]
Restrictions on private travel
Please remind your clients that certain limitations apply to private travel and incidental private travel under the DUAL Corporate Travel Policy. At DUAL we do not apply a business vs private travel threshold*. Instead, limitations are included within the cover.
Key limitations include (but are not limited to):
- Loss of deposits, cancellation, and curtailment: Sub-limit of $5,000 per person and $20,000 any one event.
- Maximum travel duration: Limited to 28 days unless agreed by us in writing and endorsed to the policy.
- In the event of a claim for incidental private travel where the trip exceeds 28 days duration, the insured must provide evidence of the business travel component (eg. itineraries, meeting confirmations). Remote working does not meet the criteria of business travel.
- Geographic scope: Limited to interstate and overseas only.
- Eligible persons: Cover may include the insured’s directors, CEO, CFO/CFC, COO, GM and Company Secretary (and no other substituted person) and business owner and partner of the insured including any accompanying spouse and/or dependent child(ren).
Skiing and cruising coverage update
Good news for your clients: under the DUAL Corporate Travel Policy, skiing and cruising activities do not need to be declared separately.
This means:
- Skiing holidays and cruise trips are automatically included within declaration provided to us
- Additional endorsements or declarations are only required where there are hazardous activities to be undertaken for example off piste and heli skiing
- Clients can enjoy peace of mind knowing these popular holiday activities are supported under their corporate travel insurance
Need more flexibility? Contact us today
Please contact a DUAL underwriter to request further information about extending private travel cover**:
- Cover up to 90 days duration (for insured persons under 70) on an offer and acceptance basis
- Optional increase in Section 2 (Loss of Deposits, Cancellation and Curtailment ) sub limit to $10,000 per person, with any one event limit of $20,000
- Hazardous activities considered on application
- Scope of cover for private travel extended to outside a 500km radius within own state
Quick access
- Claims contact details: Available on our website and claim forms
- Accident & Health claims: Now handled by Sedgwick Australia Pty Ltd
24/7 worldwide emergency assistance
Your clients can access DUAL Assist anytime, anywhere:
Phone: +61 2 8016 9210
Email: [email protected]
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Copyright © 2025 DUAL Australia Pty Ltd (ABN 16 107 553 257, AFSL 280193). All rights reserved.
The information contained in this blog is intended for licensed insurance brokers and other authorised intermediaries only. DUAL issues insurances on behalf of Certain Underwriters at Lloyd’s of London and/or Allianz Australia Insurance Limited, acting as their agent. The information is of a general nature and does not take into account the objectives, financial situation or needs of any person. It is intended for the use of professional intermediaries who are expected to consider whether it is appropriate for their clients. Before recommending or offering any insurance product, intermediaries should read the policy wording, relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD) and assess whether the product is suitable for their client’s circumstances. These are available on request or via our website at DUAL Australia.