Product Recall & Contamination

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Key benefitsCoverage options Risk appetiteWhy choose DUAL?Underwriting requirements

Insurance for contaminated and defective products

Product recall insurance can cover the costs of identifying and rectifying a product issue, recall execution, both replacement operations and replacement products, increased costs of production and business operations, as well as refunds.

1000

Policies in force globally

15

Countries across which our (re)insureds are located

Key benefits

Tailored insurance programs for comprehensive protection

Using our Product Recall and Contaminated Products wordings as the starting point, we can design a bespoke program to suit your needs.

Worldwide coverage

Our market-specific knowledge helps the recall process run efficiently and without obstacles. With specialist teams across Europe, USA, UK, UAE, and Latin America, we’re ready to support you.

24/7 crisis response

During a recall, time is of the essence. Offer your clients 24/7 crisis support. 

Pre-incident risk management consulting

The best crisis is the one that never happens: every policy includes a dedicated risk prevention fund that clients can use for their chosen preventive measures. This could include recall plan review and development, conducting mock recalls and auditing suppliers.

product recall

Coverage options

Programs can be built from our two core wordings, and further tailored to your requirements.

Product recall insurance covers losses resulting from product withdrawal across a range of scenarios, including discovery of: 

  • Defect 
  • Error in design 
  • Epidemic failure 

Clients can be covered for the cost of: 

  • Crisis consultancy (unlimited) 
  • Replacing product 
  • Unsold and unreleased stock 
  • Claims preparation 
  • Extra expenses including replacements and refunds 

We also offer these additional coverages: 

  • Third-party consequential damages 
  • Impaired property 
  • Loss of gross profits and brand rehabilitation costs 
  • Workplace violence 
  • Malicious product tampering & product extortion 

Self-insured retention: 

  • Minimum EUR 5,000 

Contaminated products insurance offers protection for manufacturers and supply chain partners of food and beverage companies for the discovery of a contaminated product. 

It can provide cover for the cost of: 

  • Crisis consultancy (unlimited) 
  • Loss of gross profit 
  • Recall execution 
  • Product Extortion 
  • Brand Rehabilitation 
  • Claims preparation 
  • Third-party consequential damages 
  • Product extortion 
  • Extra expenses 
  • Replacements including unsold and unreleased stock 

Insured event triggers include: 

  • Product Contamination 
  • Economically Motivated Adulteration 
  • Government Recall 
  • Malicious Product Tampering 
  • Product Extortion 
  • Adverse Publicity 

We also offer these additional coverages: 

  • Retailer Costs including Unaffected Product 
  • Pesticide Residue 
  • Mold, Rancidity, Pest Infestation 
  • Product Refusal 
  • Border Rejection and Quarantine 

Self-insured retention: 

  • Minimum EUR 5,000 

€15M

Primary, Excess and/or Reinsurance

Truly local

native language adjusters for every claim

Risk appetite

Our core target market is:

  • Mid-to-large companies with company turnover of more than EUR 5,000,000
  • Group insurance, for example associations, unions, or cooperatives
  • SME business by special acceptance

Current insureds include

  • Food and beverage 
  • Cosmetics 
  • Consumer goods 
  • Auto and non-auto component part
  • Electronics and communications equipment, including consumer and industrial 
  • Transportation, including automotive, aviation, rail, and aerospace
  • Appliances 
  • Sporting and recreational equipment 
  • Toys 
  • Building and construction materials 
  • Furniture 
  • Packaging, both food and non-food  

Why choose DUAL?

AA rated Lloyd’s capacity

All DUAL binders are backed by trusted capacity providers with solid underlying financials.

Deep expertise

Our underwriters have decades of experience in Product Recall - we are a safe pair of hands in a crisis.

Built for speed

When time is tight, speak to us. Our flat hierarchies and streamlined processes allow for quick decisions.

Quality claims management

Fast, specialised, and fair –  DUAL claims managers are exclusively dedicated to Product Recall claims. Every claim has its own designated, local claims handler from start to finish. 

Underwriting requirements

We’ll ask for the following client information:

  • Description of insured activities
  • Policyholder turnover figures
  • Controls, testing, and audit processes
  • Recall preparedness
  • Account history

For renewals, we’ll need to know about any changes to products or operations in the last 12 months.

We're here to help

Your questions matter to us at DUAL Europe.

We are a Managing General Agent (MGA) providing cover for specialised product lines.

If you are a broker or other intermediary, please use this form for all general enquiries. If you are a customer, please direct your query to your broker in the first instance.

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