Joanne O'Sullivan

Joanne O'Sullivan has been a valued member of the DUAL team since January 2018. Starting with 10 hours per week and now working 18 hours weekly, Joanne plays a key role in managing household renewals. Her day-to-day responsibilities focus on reviewing and issuing renewals, ensuring accuracy and efficiency across the board.

Joanne holds a BA in French and Spanish from University College Cork (1994) and a Master of Business Studies from the Smurfit School of Business at University College Dublin (1999). While currently pursuing an MSc in Clinical Nutrition, her professional focus remains on delivering excellent service within the insurance sector.

Before joining DUAL, Joanne took a 12-year career break to raise her four children, now aged between 16 and 23. During that time, she ran a successful cottage business from home, baking bread to order and providing outside catering. Earlier in her career, she worked as Member Services Manager at Monster.ie during the dot-com boom of the early 2000s.

Outside of work, Joanne is passionate about nutrition, food, and cooking. Living by the sea, she enjoys daily walks on the beach—rain, hail, or shine—and dedicates much of her spare time to her family and studies.