DUAL Group
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Bloodstock & Equine insurance
Bloodstock products for the breeding, racing and sport horse sectors
We believe that our strength lies not just in the wealth of experience we bring to our brokers and their clients, but our individual and team passion for this highly specialist class of business.
Global and local
From our base in London, we aim to deliver excellent expertise in all the major equine markets. Over the years we have built a strong global network including access to some of the best specialists in equine veterinary medicine wherever we are insuring horses on a global territory basis.
We pride ourselves in working with our network of agents around the world to build long-lasting, sustainable relationships and strive to tailor our service to the specific needs of clients. Embedded throughout is our commitment to providing the best possible service and ensuring we are accessible when our brokers need us.
Our coverages
Bloodstock
Mortality and theft
Stallion infertility
- First season congenital infertility (SFSI)
- Stallion permanent disability (SPD)
Stallion availability
Transit risks
Stallion loss of income
Unborn foal insurance
Emergency life saving surgery
Guaranteed renewal
Sport Horse
Veterinary fees
Mortality and theft
Loss of use
Uses covered
Breeding stallions and mares
Infertility
In utero foal
Rearing
Yearlings and pre-training
Racehorses – flat and national hunt codes
Fall of hammer (FOH)
Horses in transit
High performance sport horses used for dressage, show jumping or eventing
About the team
At DUAL we have experts in underwriting, claims and data management all experienced in Bloodstock underwriting. Our team philosophy is to balance the technical and practical; using technology as a foundation for a smarter way of working
Why choose DUAL
Claims
An efficient and fair claims service is the basic expectation of any customer or broker seeking an insurance solution and DUAL is designed with an excellent claims service as a fundamental pillar. We deliver this through a number of underlying foundations.
Expertise
The DUAL team is made up of experienced insurance professionals with an in-depth understanding of the industry. Everyone in the team takes pride in the work delivered by DUAL and are determined to ensure that DUAL is the aspirational model for claim services.
Product knowledge
As well as being experts on the cover provided, we work closely with underwriters on product design so as to ensure that we can deliver the service promises made under our policies and that the coverage reflects the risks faced by customers in a constantly changing environment.
Specialist service providers
Where we use any external service provider such as a TPA, adjuster or lawyer we always vet their experience and monitor their performance using objective and transparent metrics and subjective quality assessments.
Empathy
We recognise that most insurance claims arise following a stressful and often traumatic incident. We understand that the primary requirement for an insured customer is that the claim is resolved quickly and without unnecessary barriers.