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Faces of DUAL: Meet Jon Dudeney, Head of Underwriting and Capacity Management
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At DUAL UK, our underwriting teams are backed by full-spectrum support, and this month Faces of DUAL spotlights Jon Dudeney, Head of Underwriting and Capacity Management. Jon and his team look after everything from underwriting governance, underwriting performance, claims management, binder and capacity management and product governance. Watch the video to hear from Jon now!
I am Jon Dudeney, Head of Underwriting and Capacity Management. My team essentially are here to make sure that we’re writing the right risks with the right carriers in the right way.
What excites you about working at DUAL?
It’s the breadth of the product lines at DUAL UK that makes it exciting, whether it’s from Professional Indemnity and Financial Lines to Credit Risk and Cyber. No two days are the same, and sitting in the CUO offices gives a great strategic view to the whole business.
What are you and your team working on currently?
We’re focused on three big things at the moment: a) building faster, smarter onboarding capabilities to deploy our capacity more efficiently, b) working on our data and MI capabilities to give better and quicker insights to our underwriters and carriers, c) strengthening our governance framework across all of our business units to support long-term sustainable growth.
What is DUAL doing to build and strengthen our claims’ function?
We’re working to enhance our claims proposition this year, and that means we’re working really hard with our customers and brokers to ensure fast, fair, transparent, and empathetic claims services. Underpinned with better MI and stronger governance to ensure consistent customer outcomes.
How is data being harnessed across the business?
Data is a real priority for us. We are building out our forecasting processes, continuously enhancing our pricing models and investing in tools like our Data Lakehouse, which provides aggregated and actual insights for quicker decision for our underwriters and senior decision makers.
What are you looking forward to in 2026?
This year, I’m really excited to see our new initiatives grow, whether that’s via our new teams in Credit Risk, Real Estate and Natural Resources, or by the launch of our new Global Transactional Risk team. We’ve got really great relationships with our capacity providers, which means we’ve git plenty in the pipeline to come for the remainder of the year, and into the future.
Can you explain the culture at DUAL in three words?
I’d describe DUAL as empowering, decisive, and energetic.
Do you have any hobbies or achievements outside of work?
I have two children under two, so my hobbies are trampolining, reciting Humpty Dumpty 20 times, cleaning Bolognese off the floor, and if I’m lucky, squeezing in a run or two.
Stay tuned for more stories in the Faces of DUAL series!
